Privacy Policy
1. Introduction
Your privacy is important to us at SocialSmarts. We are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and secure your information when you use our services. By using our services, you agree to the practices described in this policy.
2. Information We Collect
We collect a variety of information to help improve and personalise your experience with our services. This may include:
Personal Information: Contact details such as your name, email address, phone number, and company information that you provide during inquiries, consultations, or account creation.
Usage Data: Information about how you interact with our website and services, including IP addresses, browser type, operating system, and other usage details to help us improve user experience.
Payment Information: If you make a purchase, we collect payment information such as credit card details, which are processed securely through a trusted third-party payment provider.
We use this information solely to provide and enhance our services and to better understand your needs and preferences.
3. How We Use Your Information
The information we collect helps us deliver personalised experiences and tailored solutions. Specifically, we use your information to:
Provide Services: Ensure the effective delivery of our services, including account management and customer support.
Improve User Experience: Analyse trends and user behaviour to enhance and optimise our website, services, and marketing efforts.
Personalise Content: Customise the content we provide based on your interests and preferences.
Communicate with You: Send you important updates, marketing communications, and respond to your inquiries.
We may also use anonymised, aggregated data to improve our services without disclosing individual user identities.
4. Data Security Measures
We take the security of your data seriously and have implemented robust measures to protect it. These include:
Encryption: Sensitive data, such as payment information, is encrypted during transmission and storage.
Access Controls: Only authorised personnel have access to your information, and we regularly review access protocols to ensure compliance with best practices.
Regular Audits: We conduct regular security audits and assessments to detect and mitigate potential vulnerabilities.
While we strive to protect your data, please remember that no internet transmission or storage method is 100% secure.
5. Cookie Policy
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that allow us to:
Remember your preferences and settings
Provide customised content based on your browsing history
Analyse site traffic and user behaviour
You can adjust your browser settings to disable cookies, although this may affect certain functionalities of our website.
6. Third-Party Sharing
We may share your information with trusted third-party service providers for the purpose of delivering our services. This may include:
Analytics and Performance Monitoring: To understand user behaviour and improve our site’s functionality.
Payment Processors: To securely process transactions.
Marketing Partners: To send relevant communications that may interest you.
We ensure that any third parties we work with adhere to strict data protection standards and do not misuse your information.
7. Opt-Out Options
We respect your right to control your data and offer options to opt out of certain data practices:
Email Communications: You can unsubscribe from our marketing emails by following the opt-out instructions in any email.
Cookies: Adjust your browser settings to disable cookies, although this may limit some functionalities on our website.
Data Requests: Contact us at contactus@socialsmarts.agency to request data access, deletion, or changes to your information.
8. Account Information
Your account information is protected with encryption technologies. We advise you to choose a strong password and avoid sharing your login details with others.
9. Updates to Privacy Policy
We may occasionally update our privacy policy to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. We will notify you of any significant changes either via email or a prominent notice on our website.
10. Contact Us
If you have any questions or concerns regarding our privacy policy, please contact us at contactus@socialsmarts.agency.